Orders and Payments

Can I make changes to an order I’ve already placed?

Yes- email us at hello@shopoddoneout.com and we will see what we can do!

My order is a gift for someone else.

If your order is a gift for someone else and you need to add a message, please let us know by emailing us at hello@shopoddoneout.com with your order number. We are happy to write in your card also! Please make sure you enter the right address for shipping.


Do you ship to my country?

Yes, we ship worldwide! You can find our Shipping Rates & Policies here.

Depending on your location, you may have to pay duties and taxes when you receive your parcel.

When will I receive my order?

Please have a look at our Shipping policy. If you haven’t received your order after 14 days, please get in touch at hello@shopoddoneout.com.

Product Returns

How do I return my order? Will I get a refund?

If you need to return your order for whatever reason- we completely understand! Please email us at hello@shopoddoneout.com and we can see if we can resolve any issues you may have with your order.

You can find more information on returning your order in our Returns policy.

There’s an issue with my order- I am not sure about it/it is damaged/it hasn’t arrived…!

At Odd One Out, we carefully select our wonderful products, if you are not sure about your order, please get in touch as your feedback is extremely important.

If your order arrived damaged or haven’t arrived, please reach out to us at hello@shopoddoneout.com.

Additionally, please refer to our Returns Policy for more information!

Odd One Out

Are you open to collaborations?

Yes- email us at hello@shopoddoneout.com and we can see if we can create something wonderful!

How can I receive updates about your new products?

To be in the loop, sign up to our mailing list and you will receive monthly newsletters with all the juicy details!

Want to sell your products with us?

We are always on look out for new products, if you feel we are a match made in heaven, let us know at hello@shopoddoneout.com!

We are looking for someone who…

  • is fabulous;
  • is from a minority community or feel underrepresented;
  • is an artist/a maker and create the most wonderful products!
What do the symbols represent?

The symbols represent the communities the makers are part of and what makes them wonderfully odd!

Can't find what you're looking for?

Send us an email to tell us what's up and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@shopoddoneout.com